We are committed to protecting the privacy of our clients and users. Accordingly, we have established the following privacy policy principles, which address the collection, use, disclosure, transfer, and storage of client data. Our online activities are in compliance with all relevant activities, as well as applicable European Union legislation and the laws of the Republic of Estonia.
Jourdan Group OÜ is committed to safeguarding the privacy of its clients. The company’s online activities comply with all relevant practices and applicable legislation of the European Union and the Republic of Estonia.
Processing of Personal Data
The controller of personal data for the online store www.jourdanboutique.com is Jourdan Group (registration code 17112921), located at Halla 12, Tallinn, 10618, Harju County, Estonia.
Jourdan Group OÜ is the controller of personal data, and Jourdan Group OÜ transfers personal data necessary for payment processing to the authorized processor Montonio AS.
What Personal Data is Processed
The website www.jourdangroup.ee processes the following personal data:
Name, phone number, and email address;
Delivery address for goods;
Bank account number;
Costs of goods and services and payment-related data;
Customer support details.
Purpose of Personal Data Processing
Jourdan Group OÜ is the controller of personal data. Personal data is used to manage customer orders and deliver goods.
Purchase history data (purchase date, goods, quantity, customer details) is used to compile an overview of purchased goods and services and analyze customer preferences.
The bank account number is used for refunds to the customer.
Personal data such as email, phone number, and customer name is processed to address issues related to the provision of goods and services (customer support).
The IP address or other network identifiers of the online store user are processed to provide the online store as an information society service and to compile web usage statistics.
Legal Basis
Personal data processing is carried out for the purpose of fulfilling the contract with the customer.
Personal data processing is carried out to comply with legal obligations (e.g., accounting and resolving consumer disputes).
Recipients of Personal Data
Personal data is transferred to the online store’s customer support for managing purchases and purchase history and resolving customer issues.
Name, phone number, and email address are transferred to the transport service provider chosen by the customer. If goods are delivered by courier, the customer’s address is also provided.
Personal data may be transferred to IT service providers as necessary to ensure the functionality of the online store or data hosting.
Security and Access to Data
Personal data is stored on Zone Media OÜ servers located within the European Union or countries in the European Economic Area. Data may be transferred to countries whose data protection levels are deemed adequate by the European Commission or to U.S. companies that have joined the Privacy Shield framework.
Access to personal data is restricted to online store employees who need access to resolve technical issues or provide customer support.
The online store implements appropriate physical, organizational, and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure.
Personal data is transferred to authorized processors (e.g., transport service providers, data hosting) under agreements that ensure appropriate safeguards for personal data processing.
Access and Correction of Personal Data
Personal data can be accessed and corrected via the user profile of the online store. If the purchase was made without a user account, personal data can be accessed through customer support.
Withdrawal of Consent
If personal data processing is based on customer consent, the customer has the right to withdraw their consent by notifying customer support via email.
Retention
Personal data is deleted upon closing the online store account unless the data needs to be retained for accounting or consumer dispute resolution purposes.
Purchase history data is retained for three years if the purchase was made without an account.
Personal data related to payments and consumer disputes is retained until the claim is satisfied or the limitation period expires.
Personal data necessary for accounting is retained for seven years.
Deletion
To delete personal data, contact customer support via email. Requests are addressed within one month, specifying the data deletion period.
Data Portability
Requests for personal data portability submitted via email will be addressed within one month. Customer support verifies identity and provides information on the personal data subject to transfer.
Dispute Resolution
Disputes regarding personal data processing are resolved through customer support via email at info@jourdanboutique.com.
The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).
Collection and Use of Personal Data
Personal data refers to data collected by Jourdan Group OÜ to identify or contact an individual. Personal data collection may occur with the customer’s consent through:
Submission of contact information (e.g., name, address, phone number, email address, personal ID code) on our website or in-store;
Use of the website through customer account information or cookies;
Making a purchase or placing an order in our e-store.
The collected personal data allows us to notify customers about news, promotions, and events in our e-store. Customers can unsubscribe from the newsletter at any time. The data is also used to deliver goods and fulfill our obligations to customers.
To improve service, Jourdan Group OÜ may share data with third parties who provide services to the company and are contractually obligated to maintain the confidentiality of the shared information. For example, this includes partners responsible for transporting goods sold in the e-store.
Data Protection and Security
Jourdan Group OÜ takes all precautions (administrative, technical, physical) to protect customer data. Access to data is restricted to authorized personnel.
All personal data disclosed during website visits or purchases is treated as confidential. Encrypted communication with banks ensures the security of personal and payment information.
Privacy Policy Terms and Changes
We reserve the right to amend the privacy policy if necessary. By using our website, you agree to these principles.
For questions or concerns regarding the privacy policy or data processing, contact us at info@jourdanboutique.com.